At BijouCREATES, we want you to love your purchase! If for any reason you're not completely satisfied, we offer a straightforward returns process. Please read our returns policy below for details.
1. Eligibility for Returns
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Items may be returned within 14 days of receiving your order.
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Products must be unused, unworn, and in their original packaging with tags intact.
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Made-to-Order and Personalised Items are non-returnable unless they arrive damaged or faulty.
2. How to Initiate a Return
To start the return process:
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Contact us at hello@bijoucreates.com with your order number and reason for return.
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We will provide you with return instructions.
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Returns must be shipped back within 7 days of receiving return confirmation.
3. Return Shipping
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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We recommend using a tracked service for your return, as we cannot be held responsible for items lost in transit.
4. Refunds
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Once your return is received and inspected, we will notify you of your refund status.
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Approved refunds will be issued to your original payment method within 7-14 business days.
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Shipping fees are non-refundable.
5. Exchanges
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We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
6. Faulty or Incorrect Items
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In the rare event that your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost.
For any questions or further assistance, please email us at [your contact email]. We're always happy to help!
